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Hospitality In Room Technology – Why Hospitals Benefit From IPTV


Spending time in hospital is never a pleasant experience. To end up in hospital, you’ll either have a serious medical condition or injury, which is a very stressful experience. Having to lie on your back for days to be treated just adds to the pain of the experience. As you can imagine, boredom is prevalent in hospitals which only causes patients to overthink their medical condition leading to increased stress levels. Plus, the current entertainment and information services within hospitals around Australia are outdated to say the least. Patient satisfaction is one of the highest priorities for hospitals these days, and one way in which they can greatly increase this KPI is by introducing IPTV systems into their hospital rooms. There are a range of benefits of integrating such technology into hospitals, and this article will explore these benefits and how they can improve patient satisfaction in an evidently depressing environment.


What Is An IPTV System?


Rather than delivering TV content through traditional means such as satellite or cables, IPTV uses signals based on the logical Internet Protocol (IP) which offers the ability to stream media continuously from the internet, instead of downloading it.


Keeping Patients Informed


Patients want to be regularly updated about their condition and this proves to be one of the most important tasks for hospitals. An IPTV allows hospitals to present accurate and timely information about the patient’s medical conditions and the next steps in the treatment process directly from the TV. Patients can also be provided with information about their treatment and educational material to help them better understand their condition. Instead of talking to nurses or doctors for hours about their condition, they can read all of this from their in-room TV which significantly reduces labour costs and allows the patients to educate themselves at their own pace.


Another way in which IPTV systems improve access to information is by providing a personalised service with information regarding their daily doctor, medical team, and head nurse, all with pictures and contact information displayed directly from the TV. Furthermore, an IPTV system enables two-way communication, rather than the standard one way communication currently present. The medical team can send personalised messages to patients on the TV, such as ‘Doctor will be seeing you in 30 minutes”, and patients can send messages to the medical team such as “More Water”, “Change Bed Sheets”, or “Nurse Call”, which can all be done directly from the TV sets.


Keeping Patients Entertained


Another benefit of incorporating IPTV systems in hospitals is the enhanced entertainment services they provide. As discussed earlier, boredom is prevalent in hospitals, so providing patients with a range of entertainment services like Free to Air TV, TV on Demand, and Catch Up TV content allows patients instant access to entertainment so they don’t miss out on any TV shows they would normally watch at home. Patients will also have the ability to use a USB stick or mobile device to stream their own video content to the hospital TV. In addition to this, patients can have access to the internet so they can surf the web and keep in touch with family and friends via social networking, all performed from the TV’s interface.


Benefits For The Hospital


IPTV systems take up much less hardware, space, and power than their traditional counterparts which significantly reduces costs. In addition to this, IPTV systems are centrally administered which means that the IT department can troubleshoot problems and provide technical support all from one location, rather than having to go to the source of the problem, which makes this system much easier to maintain. As a result, video delivery is also done from one location making it easier to guarantee a stable TV service.


IPTV systems also save valuable time of the medical team through two-way communication. Instead of receiving a ‘nurse call’, the patient can identify what type of nurse call such as (pain, more water, or change sheets) which reduces the time it takes the medical team to perform such routine tasks, making them more much more efficient.


As you can see, there are plenty of benefits of using an IPTV system in hospitals not only for the patients, but for the medical staff also. Patients can receive accurate, timely, and detailed information about their condition and the next steps in treatment, and have access to superior entertainment services such as TV on Demand and internet browsing. The hospitals also save a lot of money on costs by centralising the system into one location, making troubleshooting and maintenance a breeze, and by improving time-efficiencies of the medical staff via two-way communication channels. IPTV systems for hospitals is clearly the way of the future, so if you’re interested in incorporating this type of system into your hospital, get in touch with Lifestylepanel on 1300 516 058, or alternatively visit their website for more information: http://lifestylepanel.com/